Refund & Returns Policy
What happens if something isn't right — when you can return an item, and how refunds and replacements work.
Last updated: 6 August 2026
At a glance
- Personalized items can't be returned for change of mind or details you submitted.
- Damaged, defective or incorrect orders qualify for a replacement or refund.
- Raise it within 48 hours of delivery from Account → Orders, with photos.
- Approved refunds go to your original payment method in 5–7 business days.
This summary is for convenience only; the full sections below govern.
Overview
We want you to love what you receive. Because ManaPrint products are personalized and made to order, our returns policy focuses on items that arrive defective, damaged or incorrect. This policy explains when you can request a return, replacement or refund, and how to do it.
This policy should be read together with our Terms & Conditions and Shipping & Delivery Policy.
Personalized Products
As each item is produced specifically for you based on your design, custom and personalized products are generally not eligible for return or refund for reasons such as change of mind, incorrect details you submitted, or minor colour variation inherent to the printing process. Please review your design and order details carefully before checkout.
When You Can Request a Return or Refund
You are eligible for a replacement or refund if your order arrives:
- Damaged — the product or packaging was damaged in transit.
- Defective — a manufacturing or print-quality defect (e.g. smudging, misprint, peeling).
- Incorrect — you received the wrong item, size or a product that does not match your approved design.
Please raise the request within 48 hours of delivery and include clear photos of the item and packaging so we can validate it quickly.
Non-Returnable Items
The following are not eligible for return or refund:
- Correctly produced custom/personalized items where the design matches what you submitted.
- Issues caused by inaccurate details, low-resolution artwork or errors in the content you provided.
- Minor colour or finish variation inherent to printing and materials.
- Products damaged through misuse or normal wear after delivery.
How to Raise a Request
Raising a request is quick:
- Go to Account → Orders and open the relevant order.
- Select Return / Report an issue, choose a reason and upload photos of the item and packaging.
- Submit the request — you'll receive updates as our team reviews it.
You can also contact our support team directly and we’ll help you raise the request.
Review & Approval
Our team reviews each request and the evidence provided (usually within 2–3 business days). If approved, we’ll offer a replacement at no extra cost or a refund, depending on the issue and product availability. We may request additional information or return of the item where necessary.
Refund Method & Timeline
Approved refunds are issued to your original payment method. Once processed, it typically takes 5–7 business days for the amount to reflect, depending on your bank or payment provider.
- Prepaid orders are refunded to the source account/card/UPI used at checkout.
- For eligible Cash-on-Delivery orders, refunds are issued to a bank account or UPI you provide.
- Shipping charges (if any) are refunded when the return is due to our error.
Order Cancellations
As production begins soon after an order is placed, cancellation is only possible before your order enters production. If cancellation is available, you can request it from Account → Orders or by contacting support. Once an item is in production, it can no longer be cancelled.
Order Not Received or Lost in Transit
If your tracking shows no movement for an extended period or your order is marked delivered but not received, contact us promptly. We’ll investigate with the courier and arrange a replacement or refund where appropriate. See our Shipping & Delivery Policy for delivery details.
Need Help?
Our team is here to make things right. Reach out and we’ll help.